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Shop Policies

Shop Policies & Terms of Use

Effective upon purchase.

AVAILABILITY

Audrey Noakes Shop currently serves customers in the UK, USA, Canada, Australia, New Zealand, Singapore, and South Africa. We hope to expand to more regions in the future.

ABOUT THE SHOP

Audrey Noakes Shop offers digital products and courses tailored for interior designers and creative entrepreneurs. These include templates, kits, documents, and online courses.

This shop is owned and operated by Audrey Bardwell, trading as Audrey Noakes, based in the United Kingdom.

Contact: audrey@audreynoakes.com
Registered address: International House, 64 Nile Street, London N1 7SR, UK

DEFINITIONS

  • Site Owner – Audrey Bardwell, trading as Audrey Noakes.

  • Customer – Any person or entity who purchases a product or course from this shop.

  • Template(s) – Digital files such as documents, drawings, letters, presentations, brochures, or other formatted content created by the Site Owner.

  • Course(s) – Online training created and delivered by the Site Owner. This includes videos, resources, downloads, and practice materials.

  • Kit(s) – Bundled sets of templates, worksheets, resources, or guides, grouped for a specific purpose and sold as one product.

PRODUCT USE & LICENSING

✅ Permitted Use

By purchasing, the customer receives a non-exclusive, non-transferable license to use the product for personal or internal business purposes. This includes using templates for work with your own clients.

❌ Not Permitted

You may not:

  • Resell, redistribute, sublicense, or share any templates, kits, or course materials.

  • Use templates to create new templates for resale.

  • Share access to course materials or downloads with others.

All copyrights remain with the Site Owner.

REQUIRED SOFTWARE & FONTS

  • It is the customer's responsibility to check product descriptions to ensure they have the required software (e.g., AutoCAD, Adobe InDesign, Photoshop).

  • Templates use free fonts, but customers must download and install them separately. Links and instructions are included with the product files.

  • The Site Owner is not responsible for any changes in font licensing or software compatibility after purchase.

DELIVERY

  • Templates, kits, and digital downloads are available instantly after payment via shop.audreynoakes.com or checkout.audreynoakes.com.

  • Courses and kits are delivered via courses.audreynoakes.com or learn.audreynoakes.com, with access granted after payment is processed.

  • By purchasing, you acknowledge that you waive your 14-day right to cancel under UK digital content regulations.

REFUND POLICY

Due to the nature of digital products, all sales are final.

  • Templates, kits, and mini-courses are non-refundable.

  • Customized templates are also non-refundable but include up to three revisions during the setup phase.

  • For full courses (not mini-courses), a refund may be requested within 14 days if the customer has completed the content and found it unsatisfactory. Requests must be submitted in writing to audrey@audreynoakes.com. Refunds are granted at the Site Owner’s discretion and require evidence of course completion.

CUSTOMIZED TEMPLATES

  • Payment is required upfront.

  • Turnaround is typically one week per revision, with a maximum of three revisions included.

  • Final templates should be tested by the customer within 2 weeks of delivery.

  • The customer must have the required software and equipment to use the customized files.

COURSES

  • Course content is for educational purposes only. Any project files or examples are for demonstration and not for professional use.

  • The Site Owner is not liable for how the customer applies course content in their professional or academic work.

  • All course content is protected by copyright.

CHANGES TO TERMS

The Site Owner may update these terms at any time. Continued use of the site and its products confirms agreement to the updated terms.

LEGAL & LIABILITY

  • All content is the work of the Site Owner and licensed accordingly.

  • The Site Owner does not guarantee the suitability of any product for a specific purpose. Customers must review product descriptions carefully before purchase.

  • The Site Owner is not responsible for any third-party claims arising from the customer's use of purchased content.

DISCOUNTS

Discount codes are occasionally offered and cannot be combined unless explicitly stated.

GOVERNING LAW

These terms are governed by the laws of England and Wales. If any part of these terms is found to be invalid, the remaining provisions will still apply.