Shop Policies
At the moment, our shop only serves customers in the UK, USA, Canada, Australia, New Zealand, and South Africa. We hope to expand to more locations soon.
These terms will become effective when the customer completes the purchase on the shop’s website. At the time of purchase, the customer agrees to abide by the following terms.
INTRODUCTION
Audrey Noakes Shop is a website that sells courses, templates, documents, and other resources for use by interior designers and entrepreneurs. This website is owned and operated by Audrey Bardwell, practicing as Audrey Noakes, at 13 Howard Road, Dorking RH4 3HR, United Kingdom. All of the templates are available for download via the online system for paying customers. Both the site owner and the customers agree that templates will be provided in accordance with agreement to these terms upon the date of purchase.
DEFINITIONS
Site Owner – the site owner is Audrey Bardwell, practicing as Audrey Noakes, International House, 64 Nile Street, London N1 7SR, United Kingdom; contact at audrey@audreynoakes.com.
Customer – the customer is a person or entity that pays the Site Owner the licensing fee(s) for permitted uses of the template(s); the customer is also the Licensee.
Terms – the terms are the shop policies as described on this webpage.
Template(s) – as used in these terms, template(s) includes any document, digital files and folders, templates, emails, letters, drawings, presentations, portfolios, cards, or brochures that is designed and created by the site owner and that is available for licensing or present on the Audrey Noakes Shop website.
Course(s) - any paid online training including but not limited to videos, resources, practice files, cheatsheets, etc. that is created and distributed by the Site Owner.
TEMPLATES
SERVICES
Required Software – It is the responsibility of the customer to read the product description(s) carefully for what software is required to open and edit the template(s). Most templates will require the latest version of Adobe Photoshop, Adobe InDesign, Autodesk AutoCAD, or other software program. The customer agrees that they have the necessary software to use or edit a template before they complete their purchase. The site owner is not obligated to modify their templates to work on any other software program.
Required Fonts – It will be the responsibility of the customer to ensure the necessary fonts are downloaded and installed on their computer to ensure the templates appear and work correctly. Instructions and links to the required fonts are available within the instructions that are included in any template downloads. Free fonts are used within the templates. If the font(s)’s costs change, it is not the responsibility of the site owner to pay for the font(s) license for the customer.
Copyright – Any images used within the templates and related guides are not permitted for use within the customer’s materials. These images are used as placeholders for the customer’s own content. The copyright and ownership of these images remain with the copyright owner of those images. Any text included within the templates is for the customer to use and edit for their purposes.
Licensing of Templates – The site owner will permit the customer, or licensee to license their templates. The licensee may license the site owner’s templates by paying for the licensing fee(s) individually.
LICENSING
These terms give the customer, or licensee, the right to use the site owner’s templates as established below:
Restrictions – The site owner’s templates are licensed to customers. These templates are not sold. In making a purchase, the customer, agrees to these terms. In agreeing to these terms, the customer receives no title to ownership of, copyright of, or legal rights to any of the site owner’s templates, except those rights explicitly granted by the site owner in writing.
Permitted Uses – Upon receipt of payment from the customer and agreement to these terms, the site owner grants the customer a non-exclusive license to download, reproduce, and use the site owner’s templates as necessary. These templates can be reproduced and used as necessary by the customer both for personal use and internal business use. Internal business use does not include us by a third party or any affiliated entities. The customer is entitled to use the site owner’s templates in service to their own clients. The customer is not entitled to distribute, share, sublicense, display, or make available any of the site owner’s templates in a way that allows anyone other than the customer to reproduce or re-use the templates. This includes but it is not limited to selling or sharing the template(s) to interior designers, entrepreneurs, or others.
Any modifications or derivative works are permitted for personal or internal business use. The customer does not have the right to use the site owner’s templates to develop different templates to sell or distribute.
DELIVERY
Purchased template(s) will be available for instant download after receipt of payment. Download will be made available via link on shop.audreynoakes.com. The customer confirms that they will lose their 14 day right to cancel.
REFUNDS
The customer is not entitled to a refund of any kind once purchase is complete and template has been downloaded. This is due to the nature of the downloaded digital content. Any questions or concerns about the template(s) should be addressed to support@audreynoakes.com in full understanding that refunds are not offered or required.
CUSTOMIZED TEMPLATES
All customized template orders require payment upfront. All customized template orders are entitled to 3 revisions for initial styling to get the templates just right. Work only commences after payment and any additionally required files are received. Typically one-week turnarounds between start of project and each revision. After final templates are delivered, customers are asked to test them for up to 2 weeks to check for any issues and report those to the site owner to be remedied.
Customized templates are bound by this shops policies regarding refunds and licensing.
It is the responsibility of the customer to maintain required software and equipment in order to utilise the customized templates.
REFUNDS
The customer is not entitled to a refund of any kind once purchase is complete and template has been distributed. This is due to the nature of the downloaded digital content. Any questions or concerns about the template(s) should be addressed to support@audreynoakes.com in full understanding that refunds are not offered or required.
COURSES
Required Equipment and Software – It is the responsibility of the customer to ensure they have the appropriate equipment and software installed in undertaking a course.
Copyright – Any videos, cheatsheets, and other materials provided within the course are copyrighted to the site owner.
Liability - Although these courses are intended to provide the highest standard, the site owner accepts no liability for any inaccuracy or omissions within the course content and subsequent work produced. The customer is responsible for applying this educational information to their own work. Any examples or exercises are not intended for construction or professional use. These are only in place to provide practice and demonstration for the course content.
DELIVERY
Courses are delivered via the online platform at courses.audreynoakes.com. Access is given via email once the payment for the course has been processed.
COURSE REFUNDS
Mini-courses are not eligible for refunds. Other courses are only eligible within the first 14 days of purchase. If a customer would like to request a refund, they must get in touch with the Site Owner in writing via audrey@audreynoakes.com. It is the customer's responsibility to demonstrate that they have completed the tuition and still found it unsatisfactory. Refunds will be granted on a case-by-case basis at the Site Owner's discretion.
GENERAL
CHANGES TO TERMS
The site owner reserves the right to change, amend, or remove portions of this agreement.
GUARANTEES
The site owner promises that they are the owner of the templates offered for licensing on their website and that they have the authority to license these templates.
The site owner promises that they are the creator and distributor of the courses offered on their website.
The site owner makes no guarantees, whether express or implied, of the usefulness for a particular purpose of its templates. The customer has the responsibility to review the product description to ensure it is suitable for their needs. The product description(s) in addition to these terms should be reviewed carefully before purchase.
LIMITATION OF LIABILITY
The customer holds the site owner harmless in any cause for liability, damages, or negligence. The site owner shall not be held liable for any claims by third parties against the customer.
In the unlikely event of a claim of infringement of a copyright or other intellectual property, except where the customer has breached these terms, the site owner will control the defense of its template. The customer agrees to indemnify the site owner, insurers, agents, or employees against any third-party claim against the site owner for an infringement of a copyright or other intellectual property or any other rights of the third party based on any actions of customer.
DISCOUNTS
From time to time, discount codes will be shared to offer money off or a percentage of purchase price. Unless otherwise noted, an individual discount code cannot be used in combination with other discount codes.
GOVERNING LAW
These terms shall be governed by and in accordance with the laws of England.
If a provision within these terms is determined to be invalid, it will be enforced to the extent permissible under English law.